Refund & Cancellation Policy

1. Scope of this policy

BAYOX is a marketplace that connects buyers and sellers of petroleum derivatives directly. BAYOX is not a party to, and does not process payment for, the underlying trade between a buyer and a seller — any payment, delivery, or refund related to a trade itself is agreed and handled directly between those two users, under their own contract. This policy covers only the paid features BAYOX itself sells: membership subscriptions and listing boosts.

2. Membership subscriptions

• Memberships (1, 3, 6, or 12 months) are billed once, in full, at the time of purchase.
• You may request a full refund within 24 hours of purchase, provided the premium features (such as buyer contact-detail reveal) have not yet been used.
• After 24 hours, or once a premium feature tied to the membership has been used, the purchase is non-refundable, except where required by law.
• You can cancel auto-renewal (if enabled) at any time from your Account settings; cancellation stops future billing but does not refund the current active period.

3. Listing boosts

• Boosts (1 day, 3 days, 1 week, or 2 weeks) increase a listing's visibility for the purchased duration.
• Because a boost begins working immediately on purchase, boosts are non-refundable once activated.
• If a boost was charged in error and has not yet been applied to a listing, contact us within 24 hours for a full refund.

4. How to request a refund

Email info@bayox.ae or use our Contact page with your account phone number/email and the date of purchase. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer.

5. Failed or duplicate charges

If you are charged more than once for the same purchase, or a payment fails but funds are still held, contact us immediately — these are corrected in full, regardless of the timeframes above.

6. Disputes between buyers and sellers

For any disagreement about a product, price, quantity, quality, or delivery arranged between a buyer and a seller through BAYOX, please see our Terms of Service — BAYOX facilitates the connection but is not responsible for resolving or refunding trade disputes between users.