Privacy Policy

1. Who this applies to

This policy covers BAYOX, operated by Black River General Trading, Dubai, United Arab Emirates. It applies to anyone who visits, browses, or creates an account on BAYOX.

2. What we collect

• Account information — your name, phone number, email (if provided), company name, country, and account type (individual, company, or broker).
• Verification documents — identity or business documents you upload, if you choose to verify your account.
• Listings and activity — the products you list, prices, quantities, saved/favorited listings, and RFQs (requests for quote).
• Messages — the content of messages you send to other users through BAYOX's chat, so we can deliver and store your conversation history.
• Usage data — basic activity like listing views, so sellers can see performance analytics for their own listings.
• Approximate location — when you visit BAYOX, we determine your approximate country and city from your IP address (we do not collect precise GPS location). For signed-in users we store your most recent location and the time you were last active on your profile; for visitors who are not signed in we log the country and city of the visit without any personal details.
• Payment data for BAYOX's own fees — when you purchase a membership tier or a listing boost, payment is processed by our payment gateway provider; BAYOX itself does not store your full card number.

3. How we use it

• To operate the marketplace — showing your listings to buyers, delivering messages, verifying your account.
• To send you OTP (one-time password) codes by SMS for phone verification and login.
• To send service-related notifications (e.g. a buyer messaged you, your listing was approved).
• To understand where our visitors and users are located (for example, which countries use BAYOX), to measure the results of our advertising, and to help detect suspicious activity or fraud. Your approximate location is visible only to BAYOX administrators and, for your own account, to you — it is not shown to other users.
• To enforce our Terms of Service and prevent fraud or abuse.
• With your consent or where legally required, to send promotional messages — you can decline these.

4. What we don't do

We do not sell your personal data to third parties. We do not share your phone number or email with other users unless the platform's premium-contact or opt-in features are used, which are under your control.

5. Who we share data with

We share data only with service providers who help us operate BAYOX — our cloud database/hosting provider, SMS/OTP delivery providers (for phone verification), and our payment gateway (for membership/boost purchases), and IP-based geolocation services (which receive your IP address in order to return an approximate country and city) — and only to the extent needed for them to provide that service. We may also disclose information if required by law.

6. Data retention and your rights

We keep your account data for as long as your account is active. You can review and update your profile information at any time from the app. You can request deletion of your account and associated data by using the "Delete my account" option in the app, or by contacting us — see below.

7. Contact

For any privacy question or data request, contact us at info@bayox.ae or via our Contact page.